Refund policy
Returns & Exchanges
We accept returns only for in-stock furniture in the case of manufacturing defects, and the issue must be reported within 3 days of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
In-Stock Items
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Returns and exchanges are accepted within 3 days of delivery, but only for manufacturing defects.
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Customers must inspect items upon delivery and report any defects within this timeframe.
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Items must be returned in their original, unused condition and packaging.
We do not accept returns, cancellations, or exchanges on custom-made furniture once the order is confirmed. Additionally, items with incorrect measurements provided by the customer are not eligible for return or exchange.
Custom-Made Orders
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All custom-made furniture is final sale. No returns, cancellations, or exchanges are accepted after confirmation.
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Orders require a 70% non-refundable deposit, with the remaining 30% due 10 days before delivery.
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Client-provided materials must be approved via an A4 sample.
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Returns will not be accepted due to incorrect measurements provided by the customer.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at +971 56 770 9090 or support@angelhomestores.com so we can evaluate the issue and make it right.
Refunds
To request a return, please contact us at +971 56 770 9090 or support@angelhomestores.com within 3 days of receiving your item. If your return is approved, we’ll notify you and issue a refund to your original payment method. Please allow 7–14 business days for the refund to appear in your account.